vorzenaro is owned and operated by Beijing Qiansi Technology Co., Ltd.. These Terms and Conditions apply to purchases made through vorzenaro.com.

Product prices, available options, promotions, and availability are presented on the applicable product page or during checkout.

Obvious pricing or typographical errors may be corrected where permitted by applicable law.

After an order is submitted, it may be reviewed for payment authorization, product availability, delivery restrictions, or suspected fraud.

If an order cannot be fulfilled, an appropriate cancellation or refund will be provided.

Payment methods available for an order are displayed at checkout.

Payment information may be processed by authorized third-party payment providers. Customers are responsible for providing accurate billing and contact information.

Orders are normally processed within 1–3 business days after payment confirmation.

Estimated standard delivery is generally 7–15 business days after dispatch, depending on destination, carrier operations, customs, and other relevant conditions.

Applicable shipping charges, including any available free-shipping offer or threshold, are shown at checkout before the order is submitted.

Requests to change an order, correct an address, or cancel an order should be submitted as soon as possible.

Such requests can only be accommodated before fulfillment or shipment when operationally possible.

Eligible products may be returned within 30 calendar days after delivery.

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

If an item arrives damaged, defective, incorrect, or materially different from its product description, contact customer support promptly with the order information and supporting photographs where relevant.

Nothing in these Terms and Conditions is intended to limit rights that cannot legally be excluded under applicable consumer-protection law.

For questions concerning an order or these Terms and Conditions, contact service@vorzenaro.com or call 00852-8601341 during Monday–Friday, 10:00–17:00 (UTC-7).